This is going to be a long review thanks to my painfully difficult experience dealing with this company. It's very heavy on photos and caps because I don't want you to have to rely just on my opinions when the experience speaks for itself. Caps have been edited only to remove my personal identifying details (e.g. I removed the caps including my PP address and have edited my name out). Photos have been lightly adjusted to compensate for the poor lighting in my apartment.
If you want a quick rundown, though, here's a general summary of my experience. I ordered two custom-sized dresses for myself and a friend. We have drastically different measurements and requested very different sizing.
Timeliness of Order: 10/10They stated it would take 4-6 weeks to make the dress, and shipping would take an additional two weeks. I received the dress almost exactly eight weeks after I placed my order (ordered 9/26 and received 11/20).
Customer Service: 2/10They insulted me, refused to fix my numerous issues, and made numerous passive-aggressive posts to their Facebook about my issues. I was very polite in all my messages and tried to keep my requests very simple and reasonable. I only give them two points because they always responded to my messages within 24 hours, and because the designer was kind enough to ultimately offer a resolution.
Item Quality: 4/10The materials are low-quality and don't match the stock photos. The inner seams are wonky so the left shoulder of one of the dresses sticks straight up. The measurements are inaccurate.
Overall Score: 3/10